Overview

If you have any issues or concerns about the progress of a ticket or the quality of support you’re getting, do not hesitate to reach out to Virtuozzo support management directly.

How to?

1. Login to self-service support portal
   https://support.virtuozzo.com/hc/en-us/signin 
2. Submit new request
3. Select "Escalate to support management" as request type
   
   
   
   
4. Select escalation reason.
   So we better understand domain of improvement
   
   
5. Select product.
   Choose a product you experiencing issues with (this is required to route your request to a proper support management team)
   
   
   
   
6. Set priority.
   This is just a mandatory platform field. Your request to support management always treated as Urgent.
   
   
   
   
7. Fill in ticket ID you would like to escalate
   
   
   
   
8. Fill in Subject and Description fields.
   Complement your request with details you specifically concerned about
   
   
   
   
9. Add carbon copy participants if any.
   Add anyone who you would like to participate in or monitor an escalation progress
   
   
10. Agree to Virtuozzo privacy policy
    
    
    
    
11. Finally, click Submit button
    
    
    

Additional information

One of Virtuozzo support managers will reach you out as soon as possible and provide current ticket status update and address your concerns