If you have any issues or concerns about the progress of a ticket or the quality of support you’re getting, do not hesitate to reach out to Virtuozzo support management directly.
- Login to self-service support portal
- Submit new request
- Select "Escalate to support management" as request type
- Select escalation reason.
So we better understand domain of improvement
- Select product.
Choose a product you experiencing issues with (this is required to route your request to a proper support management team)
- Set priority.
This is just a mandatory platform field. Your request to support management always treated as Urgent.
- Fill in ticket ID you would like to escalate
- Fill in Subject and Description fields.
Complement your request with details you specifically concerned about
- Add carbon copy participants if any.
Add anyone who you would like to participate in or monitor an escalation progress
- Finally, click Submit button
One of Virtuozzo support managers will reach you out as soon as possible and provide current ticket status update and address your concerns