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Request type
Incident deduction note
Purchased license
License:
License key?
Activation code:
Purchase order:
Reason for trial license:
ProductVersionOS Version
Contact information
First name
Last name
Company name
Country name
E-mail address(es)
Phone number(s)
Specify support option
Key:
Support limitation
Support code, license
Support code:
Support code?
License:
License key?
Support limitation
Malformed request
Licensing server inaccessible
Licensing server error
Cannot validate support
Short description (a subject of the request)
Customer's platform domain
Issue description
Attachment
Issue severity
Severity?
Call level
Server access note
Accept Server Permission Form?
IP addresses and firewall
  • 195.214.232.0/24
  • 199.115.105.23
  • 91.204.24.0/22
  • 95.170.131.46
  • 195.214.234.0/24
Jelastic access:
  • 195.69.222.93
  • 213.108.46.146
  • 82.207.55.226
  • 54.246.93.137
  • 164.132.8.0/31
  • 164.132.8.128/31
  • 158.69.106.128/31
  • 164.132.8.139
Allow to pass access details to Jelastic support
Allow to reboot a hardware node
Allow to restart a virtual environmentAllow to create test accounts or virtual environments
Allow to restart servicesAllow to install support tools pack
Protocol
IP address/hostnamePort
LoginPassword
Root accountRoot password
Control panel URL
Control panel userControl panel password
Comment
Submitted access details
ProtocolIP address/hostnamePortLoginPasswordRoot passwordComment
Uploading selected files:
Creating case...
File upload error, connection
File upload error, CGI
File upload error, form data
File upload error, open file
File upload error, save file
Case creation error, connection
Case creation error, CGI
Case creation error, form data
Case creation error, API error
Case creation error, attaching file
Submitted with credentials
Submitted without credentials
Assigned case number: ID
Redirection to KB
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