Virtuozzo Support may require additional diagnostic information during support issue investigation.
For large files transfer SFTP server is used.
The following instructions should be used for uploading the data:
1. The path for the upload will be provided by Support engineer and will match the support case number, "/upload/"
2. Login details:
Host: sftpe.virtuozzo.com
User: anonymous
Password: anonymous
User: anonymous
Password: anonymous
3. curl, sftp or lftp can be used to upload the files (lftp may provide better upload speed):
3.1 Using curl to upload the files (red font marks the path and names that need to be changed for the corresponding ones):
[~]# cd directory_with_file [~ directory_with_file]# ll total 44428 -rw-r--r-- 1 root root 0 Jan 17 15:54 123.txt //file that needs to be uploaded [~ directory_with_file]# curl -k sftp://sftpe.virtuozzo.com/upload/case_number/ --user "anonymous:anonymous" -T 123.txt % Total % Received % Xferd Average Speed Time Time Time Current Dload Upload Total Spent Left Speed 100 28 0 0 100 28 0 55 --:--:-- --:--:-- --:--:-- 55 100 28 0 0 100 28 0 55 --:--:-- --:--:-- --:--:-- 55
3.2 Using sftp to upload the files:
[~]# sftp anonymous@sftpe.virtuozzo.com anonymous@sftpe.virtuozzo.com's password: //password is 'anonymous' Connected to sftpe.virtuozzo.com. sftp cd case_number //insert your case number sftp pwd Remote working directory: /upload/case_number //confirm you are inside the correct directory sftp dir Couldn't read directory: Permission denied //you will not be able to list the contents of the directory sftp put 123.txt Uploading 123.txt to /upload/case_number/123.txt 123.txt 100% 0 0.0KB/s 00:00 sftp mkdir 40404 //you can create additional directories if you want to structure uploaded data sftp cd 40404 sftp put 123.txt Uploading 123.txt to /upload/case_number/40404/123.txt 123.txt 100% 0 0.0KB/s 00:00
3.3 Using lftp to upload all files stored in some directory (red font marks the path and names that need to be changed for the corresponding ones):
[~]# cd directory_with_files [~]# lftp sftp://anonymous:anonymous@sftpe.virtuozzo.com lftp cd /upload/case_number //insert your case number lftp mput * lftp quit
Or using a single-line command:
[~]# lftp sftp://anonymous:anonymous@sftpe.virtuozzo.com -e "cd /upload/case_number; mput *; quit"