Symptoms

Cluster nodes — if these nodes have AMD 2nd generation Epyc (Rome) CPU and Mellanox NIC — reboot unexpectedly.
VHI 6.0 update may throw an alert with this url: https://virtuozzo.my.site.com/s/article/000018133 during update to VHI 6.0.
This KB is has the same content as: https://virtuozzo.my.site.com/s/article/000018133

In kernel log (use the dmesg command to see it):

AMD-Vi: Event logged [IO_PAGE_FAULT device=41:00.0 domain=0x002d address=0x00000000be6ca980 flags=0x0020]

Cause

Known issue specific to this configuration. See the Troubleshooting section of this Mellanox community article.

Solution

1. Enable SR-IOV in BIOS.
2. Set iommu=pt is set on the Linux grub menu:
   1. In /etc/default/grub, add kernel parameter iommu=pt to the string GRUB_CMDLINE_LINUX.
       
      GRUB_CMDLINE_LINUX="<YOUR_PARAMS> iommu=pt"
       
      For example:
      Before:
      GRUB_CMDLINE_LINUX="crashkernel=auto tcache.enabled=0 rd.md.uuid=93606373:d5569557:322f4641:13d6fab3 rd.md.uuid=c0b44f6a:1efde5fe:51aace30:4627c299 rd.md.uuid=d8db1339:2fb46769:61385b6b:ba385aa7 quiet"
      After: 
      GRUB_CMDLINE_LINUX="crashkernel=auto tcache.enabled=0 rd.md.uuid=93606373:d5569557:322f4641:13d6fab3 rd.md.uuid=c0b44f6a:1efde5fe:51aace30:4627c299 rd.md.uuid=d8db1339:2fb46769:61385b6b:ba385aa7 quiet iommu=pt"

1. 1. 1. Run:
         grub2-mkconfig -o /boot/grub2/grub.cfg
         Default location, is different for EFI or if changed by the user.
   2. If the alert appears again (after the cluster update for example) and the solution above was done - safely ignore it as there is no way to check if above settings were applied in BIOS and the alert is just a reminder in this case.
      Keywords
      VHI, AMD, EPYC, rome, mellanox, nic reboot, crash

Related Ticket(s):

#416383